Next Gen, Tipping & Tronc.
Smarter, faster, fairer.
The worlds best hospitality teams powered by Grateful
Our solutions
The most advanced tipping and tronc platform in hospitality, trusted by the world’s leading operators.
platform users.
tips processed annually.
total transactions.
01Tronc & Compliance
Tronc & Compliance
Automate your tronc, protect your NIC savings, and give your team full transparency over every penny they earn, all in one compliant, fully managed platform.
Tronc & Compliance
02Direct Tipping
Direct Tipping
Customers tip your team directly, straight to their account in seconds, no cash, no business in the middle, no admin. Workers get instant recognition and customers get a frictionless way to show gratitude.
Direct Tipping
03STASH
STASH
Workers set their savings percentage once, and every tip automatically splits between spending and a high-interest, FSCS-protected savings account. No admin, no new processes.
STASH
04Insights
Insights
See how tips and tronc are performing by site, team, and time period. Spot trends, identify anomalies, and make better decisions about your people and operations… all in one dashboard.
Insights
05Smart Rewards
Next Generation Earnings, Incentivising Excellence. Coming soon
Soon, connect your existing systems and Grateful automatically recognises performance as it happens,with personalised rewards delivered in real time. No manual tracking, no manager bias, no missed achievements.
Reimagining reward, forever
The results speak for themselves
Grateful clients
what they say.
“Grateful represent an independent and transparent body that has the team’s interests at heart. There’s no ulterior motive. Because they’re not part of the company, there’s a default trust element — these are experts who know what they should be doing.”
HR Director, Jumeirah Hotels UK
View case study
“For the first time during payroll, I was able to get other elements of my role done. I wasn’t just having to do payroll — I could actually do my job. It’s honestly been incredible.”
Annie, Global People & UK Payroll Administrator, F1 Arcade
View case study
“Working with Grateful has been a gamechanger. The platform also seamlessly integrates with our epos, rota and payroll platforms which has really streamlined the whole process.”
COO @ Gusto Restaurants
View case studyWhy choose Grateful.
- Instant, automated processing
- Objective, fact-based calculations
- 100% transparency and real-time view
- Built to handle the nuance of any TRONC scheme
- Teams motivated to upsell
The alternative
- 3–4 days of payroll processing
- Prone to human error
- Zero transparency and lack of trust
- Lacks functionality and flexibility
- Employees confused and demotivated
Built to connect
Grateful fits around the tools your team already use. Not the other way around.
We’re already integrated with many of the UK’s leading HR tech platforms you already use, so your data flows seamlessly without extra work or manual fixes.
The heart
The people who
make us Grateful
Michael
Mason
Tunde
Tracy
Andrei
Damian
Sean
Kyle
Cherelle
Real people. Real support.
Built by people who’ve lived hospitality.
Our team
Hospitality operators, payroll and compliance specialists who know what it’s like to run a venue.
We have your back
Built for hospitality, supported like hospitality. A staffed channel for quick replies, and a phone number that goes to a real person.
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