How it works
Tips made easy for owners, staff and guests.
Tailored features for everyone to make sure the process is as simple and efficient as possible.
The worlds best hospitality teams powered by Grateful
Grateful for
Business ownersManagersTeam members
Grateful replaces manual processes and fragmented systems with one automated, compliant and transparent solution, integrating directly with your POS and HR platforms.
Automated end-to-end
POS to payroll, handled.
Always audit-ready
Every policy, allocation and decision documented automatically.
Built for complexity
Multi-site, multi-role, multi-rule.
No problem.
Admin that runs itself
POS to payroll, handled.
No anxiety
Legislative requirements met,
HMRC risk removed.
One source of truth
Every site, every rule, every report in a single platform.
Grateful for
Employees
Every tip earned is tracked, calculated and shown to you in real time, with a clear breakdown of exactly how it is split. Your pay, finally making sense.
Total transparency
Reward your team fairly at every touchpoint, from room service to concierge.
Save from your tips
Align front and back of house with transparent tip allocation your team can trust.
Real-time tip visibility
Simple, compliant tipping for busy bar environments where every round and every shift counts.
Still need more info?
Learn more about the Grateful team and view our success stories.
Through the platform team members can see and track their own earnings throughout a pay period, and they can also access a written and approved Tronc policy. Along with the overall tips, gratuities and service charge is collected within the place of business they are working. It is important to note that team members cannot see Peer 2 Peer earning. The platform is designed to give individuals the transparency that they need over their own earnings, and the confidence in the Tronc operation.
Pricing depends on which part of Grateful you’re using. We keep it transparent and predictable across all our products. Direct tipping runs on a small incremental fee per transaction charged to the customer – so no cost for you. There are no setup costs and no contracts. We’ll design and print bespoke cards and stickers with your logo, or configure your POS to print our QR codes. Either way allows the individual or team to receive 100% of their tip, instantly. If you want custom branding, white-label materials, or other add-ons, those can be layered in at agreed rates. Tronc is priced on either a per location or per recipient basis, whichever fits your operating structure best. No percentage of your service charge, and nothing that scales unpredictably as your tips grow. Pricing is fixed and easy to forecast, so finance teams know exactly what to budget, and includes our tronc platform with compliance management all in one fee. Every Grateful customer gets STASH as standard, our value-add layer that gives your team more from every tip they earn. It’s built in to both Direct Tipping and Tronc at no extra cost. Get a quote Every operator runs tips differently, so the best way to get accurate pricing is a quick conversation. Get in touch and we’ll put together a proposal based on your sites, your team size, and how you want tips to flow.
Grtfl is a cashless tipping and TRONC platform that works with businesses in the hospitality industry to boost staff earning potential in today’s cashless society and alleviate costs and ‘tip admin’ from the operator. We automatically collect and distribute all your tips and service charges fairly and transparently, with key benefits such as more tips for the team, reduced admin for the operator, full transparency on tip data for the team and business, and faster access to their fair share of tips. We integrate with your EPOS to split off tips at the point of sale or end of the night, where additional service charge and tip income would go off to the Grtfl platform, and F&B revenue would go directly to each venue. This would allow team members to either get 100% of the tip owed to them, and it would be up to them to declare their tips, or we can operate a fully managed and automated TRONC solution. Tips can be split in several ways based on your choosing. Tips would go into the Grtfl platform and be apportioned out how you wish at the end of the shift, or tips would be split at the end of the week. This means that tips coming from the Grtfl platform would not be going through the business, alleviating you from admin and tax contributions. It would give staff access to their tips quicker, weekly or daily, rather than at the end of the month with payroll. This also ensures that all parties have a fair and transparent method of collecting and distributing tips, which helps with staff retention and much more.
Tronc is a common arrangement hospitality businesses use to distribute tips and service charges to staff. With Grateful, you can easily manage Tronc using our powerful tronc management tool, which makes tip distributions straightforward, saves you time, is free to use, and offers full transparency for teams. Moreover, we ensure that you are fully compliant with HMRC regulations.
Grateful is a cashless tipping and TRONC platform designed for anyone who receives tips, whether you’re an individual or a business. We are powering companies in the service industry, such as hospitality, hair and beauty, as well as individuals who busk, taxi, teach yoga, and more. If your company collects tips, Grateful can help your team earn more and save you time on administration, as well as money on NIC.
If you are still receiving cash tips, you can continue to do so. However, Grateful provides a cashless option that ensures you receive 100% of the tip and instant access to your funds without waiting until payday.
How tax works depends on whether your employer is paying you through Grateful’s tronc product or our direct tipping product. We always recommend speaking to one of our team, or a tax advisor about your specific circumstances. If you’re paid through tronc When your employer uses Grateful for tronc, income tax is already deducted at source through PAYE by the troncmaster, so the amount that reaches your bank account is the net figure. You don’t need to declare these tips on a self-assessment return. Tronc tips are also exempt from National Insurance contributions, which means more of the tip stays with you than if it had been paid as standard wages. If you’re paid through direct tipping Tips received through Grateful’s direct tipping product should be treated the same way as cash tips. They’re exempt from National Insurance contributions, but you’ll need to declare them as income with HMRC, usually through a self-assessment tax return. You can find guidance on completing your self-assessment on our website.
As your account is under your employer’s business, what is visible is up to you and the company. Customers cannot see your bank, private, or personal information or how much you have earned through Grateful. Personal features like your profile picture can be added to your account.
HMRC can audit your tipping arrangements at any time, with particular focus on whether your tronc has been operated correctly. They’ll want to see evidence that the troncmaster is genuinely independent of the employer, a clear written allocation policy, full records of every distribution, payslip and PAYE evidence, and documentation of any changes to the scheme. If an investigation/audit is opened, we coordinate the response, liaise with HMRC alongside you and your advisors, and provide everything needed from the platform and about the scheme: the full audit trail, allocation policy, evidence of independence, and a record keeping.
It depends on which product you’re rolling out. Direct tipping Same day. Once you’ve signed up, we can have your QR codes live and ready to take tips right away. Tronc A standard tronc implementation runs 45 to 60 days from kickoff. We manage the whole project end to end, from the initial kickoff call through to handover to the Tronc Managers who’ll look after you day to day. If you’re already with another tronc provider, we typically run our implementation in parallel with your existing notice period. That gives us up to three months to set up, parallel-run, and test the new scheme before switchover, so there’s no gap in service.
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