Tipping the Balance: Grateful’s Impact on Hospitality Workers

Mason, Founder of Grateful recently joined Adam Forman on Captive Conversations, The Hospitality Podcast for an engaging discussion on modernising the service industry. They explored Mason’s journey in developing a digital tipping platform, inspired by his commitment to improving service quality through transparent payment solutions. Despite early challenges, including an eight-month launch delay, Mason’s perseverance resulted in a system that supports businesses in adapting to new regulations and simplifying their tipping processes.

Mason discusses the resistance some customers and businesses face with this change and outlines the tech solutions his team is developing to address these challenges. The conversation also delves into the complexities of government regulations affecting hospitality tech, touching on QR code branding, trust-building, and the role of new legislation in shaping industry practices.