Insights

In this episode, Tim chats with Mason Potter, Founder of Grateful, about their innovative approach

https://www.youtube.com/watch?v=0bmR9Ed51e4 Mason, Founder of Grateful recently joined Adam Forman on Captive Conversations, The Hospitality Podcast

Tipping practices vary widely across cultures and individuals. While factors like service quality and personal

It's great to see that the hospitality industry is experiencing a resurgence, propelled by a

 Consumers' latest attitudes to using technology within hospitality, and how venues can strike the right

The Employment Allocation of Tips Act – mandating that staff must be given 100% of

Tipping represents a complex intersection of social norms, personal motivations, and economic behaviour. This article

Is your tip management strategy a ticking time bomb? Tips are the lifeblood that keeps

Picture this: A bustling restaurant, satisfied customers leaving generous tips, and a team of hardworking

Tronc schemes have emerged as a popular solution, offering a range of benefits for both

The hospitality industry in the UK is adapting to fresh regulations governing the handling of

Keeping skilled staff is essential for long-term success. High employee turnover can be detrimental to

Tipping has long been a cornerstone of the service industry, but in recent years, a

In the service industry, tipping has long been a contentious issue. From unclear policies to

When we talk about labour management, our minds tend to run straight to the cost

Tipping etiquette can often be a labyrinth of uncertainty, especially in the United Kingdom where