How it Works
How it Works
Giving and receiving tips should be easy and straightforward for everyone. That's why we've created different features for the business, staff, and customers to make the process simple and efficient.
Business
Grateful streamlines the entire tipping process for your business and team, directly saving time and money. Using Grateful, tips can be instantly and automatically paid in and out. Our single-pane dashboard provides real-time income and tip distribution data for you to incentivise your team further.
Retain great talent by giving them complete visibility over earnings and feedback, resulting in improved service and increased business. We remove the stress of splitting cash tips or managing complex tronc systems, allowing you to choose the percentage split for each individual automatically.
Business Benefits
- No NI contributions to make and HMRC compliant
- Insightful dashboard to improve service
- Stop month-end tip drama with automated distribution
- Resolve cash tip theft & reduce cash management
Team
For tippees, setting up your Grateful profile is quick and easy, taking just a few minutes. Your team can then work their customer service magic and direct your customers to our QR codes to leave tips, compliments, and ratings. Whether via our QR code, TRONC, or UNITE systems, get complete visibility over how much they earn outside their usual pay. Your team can receive feedback and send the tips straight to their bank account.
Team Benefits
- Receive tips on their terms. No more waiting for payday
- Customer feedback helps up service standards & earnings
- Team peace of mind with transparent earnings tracking
- Up team confidence, knowing they earn their fair share
Customer
For tippers, our Grateful QR code makes it easy to show their appreciation for outstanding customer service. Simply scan the code, open the web page, and choose whom you want to receive your tip. They can also give a rating to acknowledge exceptional service. Quick and easy to set up by card, Apple, or Google Pay. Your customers can be sure that their tip goes directly to the people who deserve them and that their contributions will positively impact them.
Customer Benefits
- Customers can show their thanks with no awkwardness
- Create confidence with direct to staff tipping
- Empower your team with customer feedback and ratings
- No app to download. Customers can tip in seconds
Dashboard
We’ve made managing tips easier than ever with our user-friendly dashboard. Customisable to your business needs with just a few clicks. Track the team’s earnings by week, month, and year and view tips by total, team, and individual. Our average tips view helps identify trends, and you can review team performance based on tips, ratings and comments.
For smaller businesses that don’t use timesheets or HR software, you can adjust tip distribution manually in a few steps. The Grateful dashboard is a valuable tool for managing tips and empowering your team to deliver exceptional service!
