Insights

Under the People Spotlight with Tim

In this episode, Tim chats with Mason Potter, Founder of Grateful, about their innovative approach

Tipping the Balance: Grateful’s Impact on Hospitality Workers

https://www.youtube.com/watch?v=0bmR9Ed51e4 Mason, Founder of Grateful recently joined Adam Forman on Captive Conversations, The Hospitality Podcast

Social Factors in Tipping Decisions: A Closer Look

Tipping practices vary widely across cultures and individuals. While factors like service quality and personal

The Rise and Rebound: Celebrating the Fantastic Hospitality Industry

It's great to see that the hospitality industry is experiencing a resurgence, propelled by a

People vs Tech: What guests want in 2023

 Consumers' latest attitudes to using technology within hospitality, and how venues can strike the right

6 experts discuss potential impact of new Employment Allocation of Tips Act on hospitality sector

The Employment Allocation of Tips Act – mandating that staff must be given 100% of

Understanding customer psychology when tipping in hospitality

Tipping represents a complex intersection of social norms, personal motivations, and economic behaviour. This article

The potential risks of not using a tronc scheme

Is your tip management strategy a ticking time bomb? Tips are the lifeblood that keeps

The key benefits of implementing a modernised tronc scheme

Picture this: A bustling restaurant, satisfied customers leaving generous tips, and a team of hardworking

What are the main benefits of using a Tronc scheme?

Tronc schemes have emerged as a popular solution, offering a range of benefits for both

How do Tronc arrangement work under the new legislation?

The hospitality industry in the UK is adapting to fresh regulations governing the handling of

6 Effective retention strategies for hospitality businesses

Keeping skilled staff is essential for long-term success. High employee turnover can be detrimental to

Has gratuity culture reached a tipping point?

Tipping has long been a cornerstone of the service industry, but in recent years, a

Transparent Tipping: Empowering Your Employees with Real-Time Earnings

In the service industry, tipping has long been a contentious issue. From unclear policies to

Engagement and fairness: improving retention in hospitality

When we talk about labour management, our minds tend to run straight to the cost

A Guide to Navigating Tipping Laws as a Consumer

Tipping etiquette can often be a labyrinth of uncertainty, especially in the United Kingdom where

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Partners & Whitepapers

How Technology Can Empower Employees Under New Tipping Legistlation

With the new Employment (Allocation of Tips) Act 2023, the landscape of tipping in the UK hospitality sector is evolving. Our latest whitepaper explores how this legislation ensures workers receive 100% of their tips, promoting fairness and transparency. Discover how technology-driven solutions can help businesses streamline tip management, comply with the new regulations, and empower employees with greater financial stability. Dive into the future of fair tipping practices and learn how to enhan

Employment (Allocation of Tips) Act 2023: Key Insights for Businesses

Discover the key changes brought by the Employment (Allocation of Tips) Act 2023, effective from October 1, 2024. This whitepaper outlines the fair and transparent distribution of tips mandated by the new legislation, its impact on the UK hospitality sector, and essential compliance steps for businesses. Learn how this Act addresses long-standing concerns about tipping practices to benefit workers, employers, and customers.